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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the very first thing you should do is push the Help button, which is visible on each page. A pop-up menu will show up. It offers in-depth information about all the operations that you can carry out on that particular page. Each pop-up menu shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have an extensive collection of tutorial videos describing how to work with our Control Panel. They're created for those of you who would like to see how things are being done rather than just reading articles. Thus, everyone can swiftly get to know our hosting Control Panel by simply watching our step-by-step instructional video clips.

F.A.Q.

If you can't discover the solution you searching for, have a peek at our comprehensive Frequently Asked Questions section, which includes questions asked by real users and offers practical solutions. We regulary update our Frequently Asked Questions database with new Q&A's so as to encompass all the innovations and new additions to our platform.

Ticketing System

If you still can't find the solution you need in the FAQ database either, we have a fantastic team of tech support engineers available 24-7 and ready to assist you with any question. Each trouble ticket you open will be replied to within 60 minutes (the average response time being just 20 mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 236649

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com